Process Mapping

Description — Modeling and Design

º A visual approach to identifying key steps in business-critical processes and mapping business to functional requirements.
º Enables clear planning for usable document or web-based processes.
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Description — Existing Process Capture

º Align client's vision and mission to their strategic plan, then the core processes, and finally to the policies and procedures that drive day-to-day work.
º Identify scope up front to provide research necessary to outline the level of detail required.
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Description — Development of Related Policies and Procedures

º Development of procedures and processes reflecting regulatory requirements such as the ISO 9000 international quality certification standard, Sarbanes Oxley (SOX) legislation affecting the internal processes used to manage financial information as well as external auditing of organizational accounting processes, and E-discovery regulations affecting the management and retrieval of information (see also Document & records management design).
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Regulatory and Audit Compliance

Description — Regulatory or Audit Requirement Identification and Implementation

º Development of procedures and processes reflecting regulatory requirements such as the ISO 9000 international quality certification standard, Sarbanes Oxley (SOX) legislation affecting the internal processes used to manage financial information as well as external auditing of organizational accounting processes, and E-discovery regulations affecting the management and retrieval of information (see also Document & records management design).
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Description — Document and Records Management Design

º Perform needs analysis and develop best practice process and procedures for client Records Management system implementation (entirely scalable to the client’s specific needs, often driven by organization size and budget).
º Regulatory requirements such as Sarbanes Oxley and E-discovery regulations affecting the management and retrieval of information are often key to this service.
º Deliverables typically include defining a file classification plan and related retention requirements for system implementation (often in collaboration with legal counsel or at a minimum with research of national legal retention requirements).
º This service can include usability testing for prototype document or records management systems to ensure ease of use and efficiency.
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Description — Content Management Design

º Assess client's optimal use of information that can be found in more than one instance for different uses.
º The goal is to avoid the continual recreation of similar information for multiple purposes within an organization.
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User Experience

Description — Usability Testing and Evaluation

º A complete test of the user interface to determine whether a system meets a predetermined, quantifiable level of usability for specific types of users carrying out specific tasks.
º Increases return on investment (ROI) by identifying and then applying usability issue updates; results in a product that is easier to use and meets business objectives.
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Description — Wireframes

º An economical technique for building a “bare bones” prototype framework for the design of a website or web-based application.
º Allows focus on site usability. Occurs prior to use of any graphics or high definition buttons or other graphical enhancements.
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Description — Navigation Design

º The conscious, best practices-based design of a website’s layout with critical input from the targeted end user of that site.
º Navigation design should incorporate business and functional requirements.
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Description — Use Case Development

º An approach to web-based application or website development that provides a clear focus on the “input” required to provide specific “output” or results.
º Use cases are useful in assisting business planners and web developers in mapping functional requirements to business requirements by isolating specific tasks to be accomplished, their dependencies, and their possible outcomes.
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Technical Writing

Description — User and Technical Documents

º Development of user-friendly documentation and sometimes curriculum to accompany products or enterprise applications. Documentation can include user guides and usage guidelines, as well as manuals that catalog the software design behind a particular application.
º Often work from information provided by software development teams.
º Typically includes defining documentation scope, ensuring the appropriate level of content for the target audience, performing final review and editing against best practices editorial standards to ensure quality before product releases.
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Description — Editing

º Application of best practices editing standards to ensure that correct grammar and clear, concise wording are employed in written content.
º Sometimes serves as a stand-alone service to ensure the quality of a document drafted by other individuals in an organization.
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